Incidents | Cm3 Incidents reported on status page for Cm3 https://status.cm3.com.au/ https://d1lppblt9t2x15.cloudfront.net/logos/0f49cddb744a696757817f40a2815b6d.png Incidents | Cm3 https://status.cm3.com.au/ en Degraded application performance https://status.cm3.com.au/incident/299116 Thu, 05 Jun 2025 23:53:00 -0000 https://status.cm3.com.au/incident/299116#2d9f84115dd5698e4e36815fe687452025ecc66094432a25a3a1b1fb5b4a8602 We are experiencing some issues with our payment gateway. If you experience any issues when trying to make a payment please reach out to our support team via live chat. Degraded application performance https://status.cm3.com.au/incident/299116 Thu, 05 Jun 2025 23:53:00 -0000 https://status.cm3.com.au/incident/299116#2d9f84115dd5698e4e36815fe687452025ecc66094432a25a3a1b1fb5b4a8602 We are experiencing some issues with our payment gateway. If you experience any issues when trying to make a payment please reach out to our support team via live chat. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/544082 Sat, 12 Apr 2025 13:47:11 -0000 https://status.cm3.com.au/incident/544082#a62e6a713ffd7238f6986f9e038b52da1131ef2a8ba43e42b47319ce4ce9ab0a Cloudflare Infrastructure recovered. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/544082 Sat, 12 Apr 2025 08:06:57 -0000 https://status.cm3.com.au/incident/544082#3433c73d99c91c092d791c2faf015220c3cd9ab20f7d90f040cb9bd918d94e71 Cloudflare Infrastructure went down. OnSite Maintenance https://status.cm3.com.au/incident/510756 Wed, 12 Feb 2025 03:00:00 +0000 https://status.cm3.com.au/incident/510756#36f08ed3a36c5461c27e8fca4e3782ee65f84e10c573b9b01e7998a2009107e3 Maintenance completed OnSite Maintenance https://status.cm3.com.au/incident/510756 Wed, 12 Feb 2025 02:00:50 -0000 https://status.cm3.com.au/incident/510756#2d34b9b62a02f1b2fbe10cada8e493ea1ef9346b4cf2b3ddc6c207b9c41c415b We are releasing a new version of OnSite. Current users of OnSite will be able to continue to use the existing version of the application on completion of these works. If you do encounter any issues please wait a few minutes and try again. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/507830 Wed, 05 Feb 2025 21:28:39 -0000 https://status.cm3.com.au/incident/507830#3f977d93f0d217edce67ca44239ea353c738787fdde756dd4883f2b5b2227edb Cloudflare Infrastructure recovered. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/507830 Wed, 05 Feb 2025 17:48:45 -0000 https://status.cm3.com.au/incident/507830#8f764b5fc1eabd587762eb4b47cf93187b928bbc286fc2a15a4460342232511f Cloudflare Infrastructure went down. Payment Gateway is down https://status.cm3.com.au/incident/469155 Thu, 28 Nov 2024 10:30:11 -0000 https://status.cm3.com.au/incident/469155#fa5eb2fd8b21fcda0383c9271e1e419140af2f60a4ee86df4190e004334ea868 Payment Gateway recovered. Payment Gateway is down https://status.cm3.com.au/incident/469155 Thu, 28 Nov 2024 09:50:11 -0000 https://status.cm3.com.au/incident/469155#2385068cb066e881aedb49b621f41bedb2b9cee09e7e3975946cfd88699c42fc Payment Gateway went down. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/430690 Tue, 17 Sep 2024 19:29:05 -0000 https://status.cm3.com.au/incident/430690#e0165c1920e850177bb7846001bc3e8eb9ae04951f7e8f930043756a55cc33a2 Cloudflare Infrastructure recovered. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/430690 Tue, 17 Sep 2024 19:19:06 -0000 https://status.cm3.com.au/incident/430690#4fd95131fb1d8a0fe5758ac0c2504ebc1f6941f7dbc3adb8e114bafbfd1037e6 Cloudflare Infrastructure went down. Database Maintenance https://status.cm3.com.au/incident/414249 Mon, 19 Aug 2024 07:23:26 +0000 https://status.cm3.com.au/incident/414249#f5e39bc1087c68255afe3c73084f5a30af5d9725cc69f42443b48479968b2475 Maintenance completed Database Maintenance https://status.cm3.com.au/incident/414249 Mon, 19 Aug 2024 07:23:26 -0000 https://status.cm3.com.au/incident/414249#df82b8f394fd550cc78a7c674365549d583a180ca5f33693e76c0e556623cf51 Cm3 Induct (Previously known as GoInduct) may experience increased latency at this time, however it should operate normally. If you encounter any issues, please wait a few minutes and retry. Database Maintenance https://status.cm3.com.au/incident/414249 Mon, 19 Aug 2024 07:00:00 -0000 https://status.cm3.com.au/incident/414249#df82b8f394fd550cc78a7c674365549d583a180ca5f33693e76c0e556623cf51 Cm3 Induct (Previously known as GoInduct) may experience increased latency at this time, however it should operate normally. If you encounter any issues, please wait a few minutes and retry. Database Maintenance https://status.cm3.com.au/incident/413500 Thu, 15 Aug 2024 07:58:02 +0000 https://status.cm3.com.au/incident/413500#b4dbe4dcc8404f3064a3f4be0d4c195f628474230aef53b099496309316b7ff6 Maintenance completed Database Maintenance https://status.cm3.com.au/incident/413500 Thu, 15 Aug 2024 07:58:02 -0000 https://status.cm3.com.au/incident/413500#062c3e654f068391e86370b259524f10a0a788833763d3a41633cb50160b0f14 The Cm3 Web Portal may experience increased latency at this time, however it should operate normally. If you encounter any issues, please wait a few minutes and retry. Database Maintenance https://status.cm3.com.au/incident/413500 Thu, 15 Aug 2024 07:00:00 -0000 https://status.cm3.com.au/incident/413500#062c3e654f068391e86370b259524f10a0a788833763d3a41633cb50160b0f14 The Cm3 Web Portal may experience increased latency at this time, however it should operate normally. If you encounter any issues, please wait a few minutes and retry. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/405760 Mon, 29 Jul 2024 20:20:25 -0000 https://status.cm3.com.au/incident/405760#253b7cb1b237d393687474d8f2817c859d93576394a3b859cf45900b10fe3e41 Cloudflare Infrastructure recovered. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/405760 Mon, 29 Jul 2024 20:10:43 -0000 https://status.cm3.com.au/incident/405760#a91cdc3e92eaa93e5455b876002f607cd83136b1c38fd4f72b03d976acf9f855 Cloudflare Infrastructure went down. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/392630 Tue, 02 Jul 2024 18:46:30 -0000 https://status.cm3.com.au/incident/392630#ded91b861c1085f9bb72b91d8c5d9288460b8ef7b5f46b125c4687150f7cfe21 Cloudflare Infrastructure recovered. Cloudflare Infrastructure is down https://status.cm3.com.au/incident/392630 Tue, 02 Jul 2024 18:06:39 -0000 https://status.cm3.com.au/incident/392630#16a61cc8f3bcd80f9a8773876df75436aa69ef2911216a7c8528e7467abf9ccd Cloudflare Infrastructure went down. Help Pages is down https://status.cm3.com.au/incident/389557 Wed, 26 Jun 2024 07:27:57 -0000 https://status.cm3.com.au/incident/389557#099b9cd5227f95a1920a6ac7e4d7324453f54b57a3ae6ca1194cf97129cff588 Help Pages recovered. Help Pages is down https://status.cm3.com.au/incident/389557 Wed, 26 Jun 2024 03:36:04 -0000 https://status.cm3.com.au/incident/389557#4780673e9b7e35be9c084009a8aac84d27b0705c690558c7d0e748da9b54c7c2 Help Pages went down. Zuora API is down https://status.cm3.com.au/incident/370991 Mon, 20 May 2024 00:38:24 -0000 https://status.cm3.com.au/incident/370991#7ca3ef0da767d50e8f9bb8f00de2805689d41c600d55f65ee817e190cac0d68b Zuora API recovered. Zuora API is down https://status.cm3.com.au/incident/370991 Fri, 17 May 2024 20:44:34 -0000 https://status.cm3.com.au/incident/370991#13312531409f9db43d73913d61ed5e60682ecd9f378de0ca9ee19ddcacf9e787 Zuora API went down. Zuora API is down https://status.cm3.com.au/incident/369114 Tue, 14 May 2024 15:37:45 -0000 https://status.cm3.com.au/incident/369114#908b1d91e58fdd856f6cca63c7488fb7f6941fe9d9e611790e6a6f9f1c93c0e4 Zuora API recovered. Zuora API is down https://status.cm3.com.au/incident/369114 Tue, 14 May 2024 09:55:30 -0000 https://status.cm3.com.au/incident/369114#4b7dca42e47b36db8e1b4692c8374fea2190e38f6adfc3643b9afe194b9fc32b Zuora API went down. Application upgrade https://status.cm3.com.au/incident/362185 Wed, 01 May 2024 12:00:00 +0000 https://status.cm3.com.au/incident/362185#1b96e65ce1b0bddc4e0369be30a8fb7ecfd663df50bcbc419afc673217774c0a Maintenance completed Application upgrade https://status.cm3.com.au/incident/362185 Wed, 01 May 2024 07:00:00 -0000 https://status.cm3.com.au/incident/362185#8011b2051e796c4e737c558a8d69f83f186f5f0629eab9fe755b70ddd71d8db0 We will be performing an application upgrade on induct.cm3.com.au at this time. The application will be inaccessible for the duration of the upgrade. Zuora API is down https://status.cm3.com.au/incident/358747 Sun, 21 Apr 2024 17:57:33 -0000 https://status.cm3.com.au/incident/358747#0ca3073c7d8fb2af4c02aa5dc6d7161fe351f98dad9602a3196c5d02e60c894d Zuora API recovered. Zuora API is down https://status.cm3.com.au/incident/358747 Sun, 21 Apr 2024 17:47:26 -0000 https://status.cm3.com.au/incident/358747#c79983c876edcb5171da2e58357cc9ba822bb8c7b0902ca327b2af1ecad5a672 Zuora API went down. Infrastructure Maintenance https://status.cm3.com.au/incident/352736 Wed, 10 Apr 2024 07:50:02 +0000 https://status.cm3.com.au/incident/352736#19bcb50dab842b7d0bfdb0d3f770f0e4929c87eb4396059cedc4aa6d4da4a428 Maintenance completed Infrastructure Maintenance https://status.cm3.com.au/incident/352736 Wed, 10 Apr 2024 07:50:02 -0000 https://status.cm3.com.au/incident/352736#a1e684f4b766356b7d7a052416d4c4e9912ecd5f756ab41c315af7bc4fcf444c We will be performing underlying infrastructure maintenance at this time. If you encounter any problems, please wait a few minutes and try again. Infrastructure Maintenance https://status.cm3.com.au/incident/352736 Wed, 10 Apr 2024 07:00:00 -0000 https://status.cm3.com.au/incident/352736#a1e684f4b766356b7d7a052416d4c4e9912ecd5f756ab41c315af7bc4fcf444c We will be performing underlying infrastructure maintenance at this time. If you encounter any problems, please wait a few minutes and try again. Zuora API is down https://status.cm3.com.au/incident/341324 Sat, 16 Mar 2024 09:58:49 -0000 https://status.cm3.com.au/incident/341324#204e8c7670a4cdaccbc71999ce99cdebb1127abca958742be9a5eb7e45f4f0b0 Zuora API recovered. Zuora API is down https://status.cm3.com.au/incident/341324 Fri, 15 Mar 2024 16:18:38 -0000 https://status.cm3.com.au/incident/341324#3be5afa60807f0cd6961c7a7a1cdcb6edde2ede7ef00bd1eaa6b20110e0ce084 Zuora API went down. Compliance status update https://status.cm3.com.au/incident/326045 Wed, 14 Feb 2024 12:30:00 +0000 https://status.cm3.com.au/incident/326045#72e0e5a7e154dc66d0bc9f564d5fd4216a3eae39a3bf3918b9553b1d0534b653 Maintenance completed Compliance status update https://status.cm3.com.au/incident/326045 Wed, 14 Feb 2024 09:00:00 -0000 https://status.cm3.com.au/incident/326045#e61e980c5b5020015bf69862b4516d7fc535fe96e559850362467b069e498007 We are performing an upgrade to the calculation of the compliance status for Contractors and increased latency may be experienced during changeover. If you encounter any issues please wait a few minutes and try again as the new compliance statuses are being updated. Database Maintenance https://status.cm3.com.au/incident/323291 Wed, 07 Feb 2024 10:00:00 +0000 https://status.cm3.com.au/incident/323291#b4fdcbb7f5da7f8407513abcc6c2e3317f9fa593dfe0b1813fe1e2b4dbd48a3a Maintenance completed Database Maintenance https://status.cm3.com.au/incident/323291 Wed, 07 Feb 2024 06:00:00 -0000 https://status.cm3.com.au/incident/323291#d3eb8c8c64a37b6f00645756c959947d80064ebcc36068f4485b13fe45172a93 The Cm3 Web Portal may experience increased latency at this time, however it should operate normally. If you encounter any issues, please wait a few minutes and retry. Users unable to login to Cm3 https://status.cm3.com.au/incident/302223 Mon, 18 Dec 2023 22:30:00 -0000 https://status.cm3.com.au/incident/302223#2a3866881944d16964f0dc354b9cbee22aa297c3698dad51caf6811981e52395 We have completed remediation actions and users are now able to login again. Thank you for your patience. Users unable to login to Cm3 https://status.cm3.com.au/incident/302223 Mon, 18 Dec 2023 22:00:00 -0000 https://status.cm3.com.au/incident/302223#7ef10f821ab9505ee8b9c42ed897ccb5b9d425a0c9e8025adc8d8f4f9f0c4728 Users are reporting the inability to login to the Cm3 app, we are currently investigating the cause. Cm3 Induct is down https://status.cm3.com.au/incident/300227 Thu, 14 Dec 2023 01:59:59 -0000 https://status.cm3.com.au/incident/300227#690387d8365cee66b924b62596eef5a341860186332fdbdf84287597ff557dee Cm3 Induct recovered. Cm3 Induct is down https://status.cm3.com.au/incident/300227 Thu, 14 Dec 2023 01:49:10 -0000 https://status.cm3.com.au/incident/300227#e08127826174b5892b4d9d11427d985f438ada8497ed3acab1597f603d9172b9 Cm3 Induct went down. Degraded application performance https://status.cm3.com.au/incident/299116 Tue, 12 Dec 2023 05:15:00 -0000 https://status.cm3.com.au/incident/299116#d91d5717ae0198b23212abb7b4f252b6b215a70eb7703794ae00b11ec307fb6e The situation has been alleviated and performance is returning to normal. We will continue to monitor for the next few hours. Degraded application performance https://status.cm3.com.au/incident/299116 Tue, 12 Dec 2023 05:00:00 -0000 https://status.cm3.com.au/incident/299116#a84078aa1610eeff88f263fc45ad8eef918ba54ae8dd7a0ca9bed74df92fce27 We have identified the root cause of the situation and are working to correct and restore full service as soon as possible Degraded application performance https://status.cm3.com.au/incident/299116 Tue, 12 Dec 2023 04:00:00 -0000 https://status.cm3.com.au/incident/299116#680262b585a1229cb1a65b51682040e1c26873b05371719cd9d765a42ba40d9d We've been advised of longer-than-usual loading times for Cm3 and are investigating the underlying issue. Underlying systems maintenance https://status.cm3.com.au/incident/277283 Fri, 27 Oct 2023 06:00:00 +0000 https://status.cm3.com.au/incident/277283#cffe311131db6c8ebf073ed01906f95a1cf3feba5b4ad8c96303d3e7b282602e Maintenance completed Underlying systems maintenance https://status.cm3.com.au/incident/277283 Fri, 27 Oct 2023 06:00:00 +0000 https://status.cm3.com.au/incident/277283#cffe311131db6c8ebf073ed01906f95a1cf3feba5b4ad8c96303d3e7b282602e Maintenance completed Underlying systems maintenance https://status.cm3.com.au/incident/277283 Fri, 27 Oct 2023 06:00:00 +0000 https://status.cm3.com.au/incident/277283#cffe311131db6c8ebf073ed01906f95a1cf3feba5b4ad8c96303d3e7b282602e Maintenance completed Underlying systems maintenance https://status.cm3.com.au/incident/277283 Fri, 27 Oct 2023 05:00:00 -0000 https://status.cm3.com.au/incident/277283#282e49fa8e29a01e2afc30f9aa6dc1d441074a384a107701c54cf7ad0e2c7a1a Our underlying infrastructure will be upgraded during this time, if you encounter any issues please wait a few minutes and try again. Underlying systems maintenance https://status.cm3.com.au/incident/277283 Fri, 27 Oct 2023 05:00:00 -0000 https://status.cm3.com.au/incident/277283#282e49fa8e29a01e2afc30f9aa6dc1d441074a384a107701c54cf7ad0e2c7a1a Our underlying infrastructure will be upgraded during this time, if you encounter any issues please wait a few minutes and try again. Underlying systems maintenance https://status.cm3.com.au/incident/277283 Fri, 27 Oct 2023 05:00:00 -0000 https://status.cm3.com.au/incident/277283#282e49fa8e29a01e2afc30f9aa6dc1d441074a384a107701c54cf7ad0e2c7a1a Our underlying infrastructure will be upgraded during this time, if you encounter any issues please wait a few minutes and try again. Underlying systems maintenance https://status.cm3.com.au/incident/260679 Fri, 22 Sep 2023 07:00:00 +0000 https://status.cm3.com.au/incident/260679#3e17b90867b7cf997a8cd3d34a3947db13a4394349939ff51170e36ae139d07f Maintenance completed Underlying systems maintenance https://status.cm3.com.au/incident/260679 Fri, 22 Sep 2023 07:00:00 +0000 https://status.cm3.com.au/incident/260679#3e17b90867b7cf997a8cd3d34a3947db13a4394349939ff51170e36ae139d07f Maintenance completed Underlying systems maintenance https://status.cm3.com.au/incident/260679 Fri, 22 Sep 2023 07:00:00 +0000 https://status.cm3.com.au/incident/260679#3e17b90867b7cf997a8cd3d34a3947db13a4394349939ff51170e36ae139d07f Maintenance completed Underlying systems maintenance https://status.cm3.com.au/incident/260679 Fri, 22 Sep 2023 06:00:00 -0000 https://status.cm3.com.au/incident/260679#3de60b4a9a97de367e3b635fa786a70f933a994c674713ea2376df9a2f415b3d We will be undergoing some required maintenance at this time. Some services may be temporarily unavailable while this maintenance occurs, should you be affected please wait a few minutes and try again. Underlying systems maintenance https://status.cm3.com.au/incident/260679 Fri, 22 Sep 2023 06:00:00 -0000 https://status.cm3.com.au/incident/260679#3de60b4a9a97de367e3b635fa786a70f933a994c674713ea2376df9a2f415b3d We will be undergoing some required maintenance at this time. Some services may be temporarily unavailable while this maintenance occurs, should you be affected please wait a few minutes and try again. Underlying systems maintenance https://status.cm3.com.au/incident/260679 Fri, 22 Sep 2023 06:00:00 -0000 https://status.cm3.com.au/incident/260679#3de60b4a9a97de367e3b635fa786a70f933a994c674713ea2376df9a2f415b3d We will be undergoing some required maintenance at this time. Some services may be temporarily unavailable while this maintenance occurs, should you be affected please wait a few minutes and try again.